Policies are Meant to Detail Expectations and Enforce Outcomes – and then, There is the In-Between
If only a policy and good intentions could ensure civility in our workplace! I recommend you consider it more of a practice. Demonstrating respect for others can be trying in times of controversy or potent opinions. We can write down policies, model the behavior, and actively promote Zero Tolerance, but in between all that – is life and people and circumstances. What do we do with that?
Respect the Unexpected
People have different perspectives and must believe their opinion matters, even if it is not the “right” one. Respecting and encouraging the individuality of every colleague creates a safe environment where individuals are comfortable being themselves. You can allow a platform for individuals to share their ideas and insight freely. An organization with respect for diversity at the top of its list enjoys the many benefits of a cohesive, civil workforce. It all comes down to reciprocity and the basic tenet of treating others how you want to be treated.
Discuss Difficult Matters Openly
Employees and managers need to understand the importance of openly discussing issues. Ensuring that your teams have the right conflict management skills is a significant tool in reducing the potential for incivility in the workplace. You may need external professionals who specialize in conducting appropriate conflict management training.
We all have a role in maintaining civility and respect in our workplaces. What you do today influences what your colleagues do tomorrow. Multiply these actions over six months, and you can end up with a great place to work or potentially the opposite. I think it’s safe to assume we all want the civil version of a workplace.
